The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Poland. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.
An Investor Services Manager is an integral part of the Investor Services department ensuring that the highest quality of service is delivered to both clients and investors. Working with the Director and Managing Director, you will be responsible for the continued growth and management of the department.
Key Accountabilities of the Role
Day to day delivery of all TA Services to the client for multiple teams
Maintain client service levels, for dedicated clients, by ensuring timely and accurate delivery of information and reporting
Provide second level of escalation for clients
Review and approve investor transactions, as required, on HedgeInvestor® (HedgeServ’s proprietary Investor Services System)
Review and approve AML/KYC, FATCA/CRS documentation, as required, provided by investors and follow-up where necessary. Escalate to Director and MLRO where required
Ensure any issues, errors or complaints are escalated accordingly, and that adequate steps are taken to resolve issues and prevent future occurrences. Review and discuss with the Director any issues that require escalation
Ensure that policies and procedures are adhered to daily and have this evidenced.
Review and reorganize functional tasks for maximum efficiency
Follow up and escalation of inquiries that remain unresolved outside of agreed Service Level Agreement’s
Proactively work with the Operational teams to ensure that issues are being resolved and high standards are being maintained
Participate / lead client due diligence visits
Work with internal departments to evaluate and implement changes in proposed new regulations and ensure that all current requirements are met
Perform trend analysis, resolve exceptions, document issues and resolutions and communicate and escalate issues to management as appropriate.
Manage projects for clients, as required.
Provide leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent client servicing
Conduct annual performance appraisals and provide regular feedback based on goals for direct reports
Participate in the interview and selection process for job applicants where appropriate
Organize and perform training of staff and client specific requirements as well as cross training to develop depth and breadth of knowledge
Ensure adequate staffing levels are in place, to meet both daily and future business requirements
Provide mentoring, assistance, guidance and support to Supervisors and other staff
Ensure regular team meetings are held and that views and feedback are encouraged and sought from all attendees
Minimize overtime by implementing additional efficiencies as automation projects
Education: Accounting, Finance, Legal or Business Degree – Completed bachelor’s degree required.
Experience: A minimum of 6 years’ experience working in a hedge fund administration firm with a minimum requirement of 1 years’ experience working as an Assistant Manager.
Prior experience in a client-focused role gained in the financial services sector
Operational experience in a Transfer Agency role is required
People management and change management skills desirable
Track record of building and maintaining strong client relationships
Effective verbal reasoning and numeric skills required
Ability to work under pressure meeting challenging deadlines
Planning and organization skills
Flexible approach to work
Ability to review and resolve complex issues in a timely manner
Ability to work under pressure meeting challenging deadlines
Ability to work on own initiative
Please send your CV to our Recruitment Team via firstname.lastname@example.org
Payroll Specialist – Europe & Australia The Role This is a hands-on role within our Finance Team reporting directly to the Director of Finance, Europe & Australia. The Payroll Specialist will be responsible for the processing of all payroll and benefits for all HedgeServ entities in Europe and Australia, in an organization with strong growth … Continued
Company Description HedgeServ is a top-ranked global, independent fund administrator. HedgeServ provides uniquely client-centric service and is the industry’s leader in technology. Headquartered in New York City and Dublin, HedgeServ currently services more than $350 billion of assets under administration across 200 client relationships, with 1,200+ professionals across our 14 offices in 8 countries (other … Continued
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HedgeServ’s affiliate, HedgeServ Limited is authorised by the Central Bank of Ireland under Section 10 of the Irish Investment Intermediaries Act, 1995 to provide the administration of collective investment schemes, including the performance of valuation services or fund accounting services or acting as transfer agents or registration agents for such funds, in respect of units or shares in undertakings for collective investments in transferable securities within the meaning of European Communities (Undertakings for Collective Investments in Transferable Securities Regulations, 1989 (S.I. No. 78 of 1989), and any subsequent amendments thereto, units in a unit trust, shares in an investment company, capital contributions to limited partnerships.
HedgeServ’s affiliate, HedgeServ LLC is a company organized under the laws of Delaware and is authorized to do business in the State of Illinois, USA, to provide services to hedge funds and funds of hedge funds including, maintaining fund’s accounts, calculating a fund’s net asset value, maintaining a fund’s principal corporate records, communicating with shareholders, accepting the subscriptions of new shareholders, making redemptions of the shares, and ensuring compliance with the laws of the US (including but not limited to anti-money laundering regulations) .
HedgeServ’s affiliate, HedgeServ (Cayman) Ltd. is a company incorporated under the laws of the Cayman Islands and is authorized by the Cayman Islands Monetary Authority as a Mutual Fund Administrator under Section 11 of The Mutual Funds Law (as amended), to provide services to exempted companies, segregated portfolio companies, unit trust and limited partnerships including, maintaining fund’s accounts, calculating a fund’s net asset value, maintaining a fund’s principal corporate records, communicating with shareholders, accepting the subscriptions of new shareholders, making redemptions of the shares, and ensuring compliance with Cayman Islands laws and regulations (including but not limited to anti-money laundering regulations).
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