Investor Services Manager 

Dublin

Job Description

The HedgeServ Investor Services team has an established global presence, with operations located in the Cayman Islands, Ireland, Luxembourg, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Dublin. The team currently services a mix of hedge funds, UCITS funds, private equity and hybrid fund structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.

Operational:

• Manage all Investor Services deliverables and service levels for dedicated clients
• Review and approve investor transactions, as required, on HedgeInvestor® (HedgeServ’s proprietary Investor Services System)
• Review and approve AML/KYC, FATCA/CRS documentation, as required, provided by investors and follow-up where necessary. Escalate to Director and MLRO where required
• Ensure any issues, errors or complaints are escalated accordingly, and that adequate steps are taken to resolve issues and prevent future occurrences
• Ensure adherence to policies and procedures
• Review and reorganize functional tasks for maximum efficiency
• Follow up and escalation of inquiries that remain unresolved outside of agreed Service Level Agreement’s
• Proactively work with the operational teams to ensure that issues are being resolved and high standards are being maintained
• Participate in client due diligence visits
• Work with internal teams to evaluate and implement changes in proposed new regulations and ensure that all current requirements are met
• Perform trend analysis, resolve exceptions, document issues and resolutions and communicate and escalate issues to management as appropriate.
• Manage projects for clients, as required
• Provide leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent client servicing

Staff Supervision:

• Conduct annual performance appraisals and provide regular feedback based on goals for direct reports
• Participate in the interview and selection process for job applicants where appropriate
• Organize and perform training of staff on client specific requirements as well as cross training to develop depth and breadth of knowledge
• Ensure adequate staffing levels are in place, to meet both daily and future business requirements
• Provide mentoring, assistance, guidance and support to Supervisors and other staff
• Ensure regular team meetings are held and views and feedback are encouraged and sought from all attendees
• Minimize overtime by implementing additional efficiencies as automation projects

Education:          

• Accounting, Finance, Legal or Business Degree

Experience:        

• A minimum of 5 years’ experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be considered

Skills:

• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work effectively both within a team structure and individually
• Strong inter-personal skills
• Good initiative tempered with identifying when escalation is required
• Strong systems, product and process knowledge
• Ability to positively influence team morale

Please send your CV to our Recruitment Team via opportunity@hedgeserv.com

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