The Investor Services Director is responsible for all aspects of the Investor Services and Transfer Agency processes and is charged with providing a first-rate service to clients. This role contributes to the development and implementation of system, procedural and operational enhancements and as such requires a solid understanding of service requirements and Hedge Fund Administration.
The Investor Services Director will be required to execute the below listed tasks under the supervision and guidance of a Managing Director. The Director will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific and industry training may be provided by the Managing Director.
Key Accountabilities of the Role
The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on client structure, client requirements and business needs.
Work as part of a team of managers, directors and managing directors, who have ongoing responsibility for developing all aspects of HedgeServ services
Participate in new client meetings demonstrating Hedge Investor and outlining HedgeServ’s solution to their needs
Responsible for investor services recruitment, training and performance evaluations
Understand the regulatory environment in conjunction with the Compliance Department to ensure HedgeServ’s full compliance with such regulations
Responsible for all aspects of investor transaction processing, reporting, and dealing with ad hoc client requests
Ensure the HedgeServ Investor Services team operates within a clearly defined, documented and tested control environment
Responsible for documentation review upon initialization of new clients and the take-on of clients from other administrators
Resolve all employee issues in conjunction with HR and the MD group
Resolve complex AML/KYC documentation issues in conjunction with the Compliance department and MLRO where required
Handling complex calls from investors and clients
Identify areas for improvement in processes, personnel, structure and discuss with Managing Director
Establish and maintain effective working relationships with the NAV, QA and Compliance departments within HedgeServ
Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV Director ensuring consistency and quality of service
HedgeServ operates a client focused structure which provides a wide range of experience to all levels of employee. As such an Investor Services Director should be flexible and willing to adapt.
The Investor Services Director should be capable of managing teams of up to 30 staff in both an office and remote working environment, servicing multiple clients with various requirements and deadlines .
Pre-requisite knowledge, skills and experience
Work Experience:
Minimum of 9 years’ experience working in a Hedge Fund Administration Firm at a senior level with at least 3 of those at Manager level. Alternative Hedge Fund experience may be considered.
Education
Min. 2.2 honors degree in Accounting, Finance, Legal or Business
Skills
IT Literate
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually
Strong inter-personal skills
Good initiative tempered with identifying when escalation is required
Payroll Specialist – Europe & Australia The Role This is a hands-on role within our Finance Team reporting directly to the Director of Finance, Europe & Australia. The Payroll Specialist will be responsible for the processing of all payroll and benefits for all HedgeServ entities in Europe and Australia, in an organization with strong growth … Continued
Company Description HedgeServ is a top-ranked global, independent fund administrator. HedgeServ provides uniquely client-centric service and is the industry’s leader in technology. Headquartered in New York City and Dublin, HedgeServ currently services more than $350 billion of assets under administration across 200 client relationships, with 1,200+ professionals across our 14 offices in 8 countries (other … Continued
his webpage (together with the documents referred to on it) outlines the terms of use (the “Terms”) on which you may make use of our website www.hedgeserv.com (the “Site”). Please read these Terms carefully before you start to use the Site. By using the Site, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from using this Site.
Information about us
HedgeServ.com is a Site operated by HedgeServ Holding L.P. and its affiliates HedgeServ Corporation, HedgeServ Limited, HedgeServ LLC, and HedgeServ (Cayman) Ltd. (collectively “We”).
HedgeServ’s affiliate, HedgeServ Limited is authorised by the Central Bank of Ireland under Section 10 of the Irish Investment Intermediaries Act, 1995 to provide the administration of collective investment schemes, including the performance of valuation services or fund accounting services or acting as transfer agents or registration agents for such funds, in respect of units or shares in undertakings for collective investments in transferable securities within the meaning of European Communities (Undertakings for Collective Investments in Transferable Securities Regulations, 1989 (S.I. No. 78 of 1989), and any subsequent amendments thereto, units in a unit trust, shares in an investment company, capital contributions to limited partnerships.
HedgeServ’s affiliate, HedgeServ LLC is a company organized under the laws of Delaware and is authorized to do business in the State of Illinois, USA, to provide services to hedge funds and funds of hedge funds including, maintaining fund’s accounts, calculating a fund’s net asset value, maintaining a fund’s principal corporate records, communicating with shareholders, accepting the subscriptions of new shareholders, making redemptions of the shares, and ensuring compliance with the laws of the US (including but not limited to anti-money laundering regulations) .
HedgeServ’s affiliate, HedgeServ (Cayman) Ltd. is a company incorporated under the laws of the Cayman Islands and is authorized by the Cayman Islands Monetary Authority as a Mutual Fund Administrator under Section 11 of The Mutual Funds Law (as amended), to provide services to exempted companies, segregated portfolio companies, unit trust and limited partnerships including, maintaining fund’s accounts, calculating a fund’s net asset value, maintaining a fund’s principal corporate records, communicating with shareholders, accepting the subscriptions of new shareholders, making redemptions of the shares, and ensuring compliance with Cayman Islands laws and regulations (including but not limited to anti-money laundering regulations).
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Thank you for visiting the Site.
Privacy and Cookies Statement
1. Introduction
We at HedgeServ Corporation, HedgeServ Limited, and HedgeServ Cayman Limited (collectively “HedgeServ“, “we” or “us“) respect your right to the protection and privacy of your Personal Data.
HedgeServ recognises its responsibility for protecting and ensuring the privacy and confidentiality of the information it obtains, retains, uses and discloses in the course of its business and operations.
The purpose of this Privacy and Cookies Statement (the “Statement“) is to outline how we use cookies and what Personal Data we process for the purposes of your use of our website www.hedgeserv.com (the “Website”).
2. Statement for this Site only
HedgeServ is not responsible for the content or privacy practices of any websites other than the Website. Any external links to other websites are clearly identifiable as such. This Statement does not cover other websites including HedgeServ’s Investor Portal https://hiportal.hedgeserv.com/ and www.access.hedgeserv.com which are subject to a separate Privacy Statement.
3. Collection of Personal Data
We do not collect Personal Data about visitors to this Website, unless you choose to provide such information to us. For details of how we process Personal Data on our Careers page, please refer to the Candidate Privacy Notice on the Careers page.
4. Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
This Website does not use cookies, apart from temporary “session” cookies which enable a visitor’s web browser to remember which pages on this Website that have already been visited. Technical details in connection with visits to this Website are logged by our internet service provider for our statistical purposes. No information is collected that could be used to identify Website visitors.
5. Disclosure of Information to Third Parties
HedgeServ will make no attempt to identify individual visitors, or to associate the non-personal / technical details collected with any individual.
It is the policy of HedgeServ never to disclose such technical information in respect of individual visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by a rule of law.
6. Security
This Website is hosted on secure servers by our Internet Service Provider. The nature of the Internet is such that we cannot guarantee or warrant the security of any information accessed via the Internet. No data transmission or access over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect any Personal Data uploaded to this website.
7. Changes to the Privacy Statement
Any changes to this Statement will be posted on this Website.